J Orkowski of Gymfinity talks about working with Mobile Inventor.
If anyone understands the value of having a mobile app, it must be J. He went through quite a lot to develop not one, but two of them.
J’s Mobile App History
J had developed an app that was working well. He had marketed it and had an impressive percentage of his gym’s parents using it. Then came the call. His mobile app company was dissolving and wouldn’t support the app anymore. That meant that his happy parents would no longer be able to use to the app from their smartphones.
J called Mobile Inventor and has never looked back. Mobile Inventor did something that totally took J by surprise – they tried to help him use his existing app. But after four months of efforts to negotiate with the defunct provider, Apple and Android it was obvious that this was just not going to happen.
“Mobile Inventor could have easily said that we would have to scrap the existing app and develop a new one. It would have been much easier for them – and probably more profitable. But they aggressively pursued the avenue that would be in MY best interest.”
Mobile Inventor quickly put a development plan in place to closely replicate J’s app so that his gym’s parents would regain as many of their features as possible.
So today, with the new app developed by Mobile Inventor, J is reaping these benefits of having a mobile app:
- Branding on the device parents are never without
- A communication pipeline directly to customers
- Time savings for staff in managing processes and information for parents
- Eliminates the duplication of efforts within operational processes
- Differentiation in his computer and smartphone savvy community
- Integration with Jackrabbit tools
“We’re thrilled to have an app back up and working for our parents. We’re excited that the app we developed with Mobile Inventor is so closely integrated with Jackrabbit. It puts registration, class and payment capabilities in the pockets of our parents and opens up a pipeline for direct communication with them. It’s very powerful.”
Partners with Integrity
Mobile Inventor earned J’s respect by putting the best interests of their customer first. This parallel’s Jackrabbit’s focus on customer need and is one of the reasons that the two companies are offering a combined solution for gyms.
“We truly know how much it means to our business to be supported by vendors with impeccable standards and irreproachable professionalism.”